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Grafton Merchanting Roi Rebrands to Chadwicks Group

Sep 16, 2019 | Featured News

Grafton Merchanting ROI rebrands to Chadwicks Group

  • €5m investment over the next three years in nationwide rebrand, branch refurbishment and technology upgrade to enhance the overall customer experience
  • Announcement marks the official launch of the Chadwicks Group brand in Ireland

Grafton Merchanting ROI, Ireland’s leading building merchanting company today announced it is rebranding to Chadwicks Group as part of a €5m investment programme in the business.

The €5m investment over the next three years includes a nationwide rebrand, in-branch refurbishments and a technology upgrade to enhance the overall customer experience. All Heiton Buckley branches will move to the Chadwicks brand. Refurbishment and rebrand activity is expected to be complete by March 2020.

Destination brands where there is a unique area of speciality within the Chadwicks Group will retain their current brand name*. These include:

  • Heiton Steel – specialising in steel
  • Panelling Centre – specialising in kitchens
  • Davies – specialising in plumbing and civils
  • Telfords – includes a consumer-facing offering including white goods
  • Cork Builders Providers – has a unique brand equity in the south of Ireland

Technology upgrade

As part of the overall investment, Chadwicks Group is investing in its technology systems to improve overall customer experience and create a more seamless user experience to make life easier for its customers. The first step in this overhaul is the migration of all financial and product administration information for customers to a centralised ERP system, meaning customers will have access to their credit from any of its 50 locations nationwide. This change in process will allow customers to shop in any of the 50 Chadwicks Group branches at any time and receive one centralised statement every month, providing consistency in pricing and an easier administration process.

Branch refurbishment

Chadwicks Group is also investing in its branches across the country as part of an ongoing refurbishment programme. The new-look Chadwicks Group branches will house the latest styles and top brands on the market. New shelving, flooring, signage, counters and layout have all been installed, allowing customers to have a more hands-on experience with products. The renovations roll-out commenced in summer 2018 and will be complete by March 2020. To date, seven branches have undergone a refurbishment and eight more branches are planned to be revamped by the end of 2019.

Speaking on the announcement, Patrick Atkinson, CEO of Chadwicks Group, said:

“The launch of the Chadwicks Group in Ireland marks a significant day in our company history. This significant investment in our brand and technology over the next three years will provide our customers with a new and enhanced user experience across all 50 Chadwicks Group branches.

“The construction sector is changing, and Chadwicks Group is helping to drive that change through better use of digital technology to improve customer experience and through closer integration of our businesses to ensure a complete and frictionless experience. Our mission is to provide a best-in-class customer experience and to ensure our service offering is consistent with our customers’ needs and wants as the construction industry evolves. This investment will enable us to offer better consistency of experience, product selection and value across all our branches”

“I would like to thank all our colleagues, who are the heart and soul of the Chadwicks Group, they have played a tremendous role throughout this process and this wouldn’t be possible without their ambition and cooperation. I look forward to achieving great things with them in the coming years.”

SpeakUp is our reporting service for colleagues and anyone (e.g. customers or suppliers) connected to Chadwicks Group (part of Grafton Group) to report concerns. This action, is also commonly known as 'whistleblowing'. If you ever see something in your interaction with Chadwicks Group that could be deemed unsafe, unethical or unscrupulous, please SpeakUp! We take concerns given in good faith very seriously and will not tolerate retaliation of any kind to anyone who reports such instances.

You can raise your concerns through the dedicated SpeakUp website here.

Please note that this service is not to be used for customer service enquiries or issues. Please contact your local Chadwicks Group branch for such enquiries.